Yup, that’s me. Been that way since forever. Or as my husband told our middlest-ish kid, “We’ve been around for awhile.” There’s some backstory about the why of that name and the early Internet, but that’s for another time.

So it has been my moniker since 2004. It has been mostly great, but there have been some hiccups.

You’re one of the very first people to use Gmail. Your input will help determine how it evolves, so we encourage you to send your feedback, suggestions and questions to us. But mostly, we hope you’ll enjoy experimenting with Google’s approach to email.

Today was one of those hiccups. I started getting email from about something I’d purchased… only I hadn’t. apparently doesn’t verify emails on account creation which, in case you hadn’t guessed, leads to problems. customer support (on the phone line listed for security issues, no less!) also happened to have no idea of how to handle this. The representative pretty much vapor locked when I called them to explain the situation and request that my email address be removed from the account. “We can’t do that because we can’t verify you for security purposes.” Massive facepalm.

“So you can’t verify me, but I can reset the password and have access to the account? Can you call the phone number on the account?”

“We don’t have outgoing calls.”

“But I have the phone number. It was in the emails you sent. Do you really want me to contact this person?”

“Well, there’s nothing we can do.”

I wasn’t going to belabor the point, so I crossed my fingers and put on my best customer service voice.

“Hi, am I speaking to J- Dodd?”

“Yes, who is this?”

“My name is Jennifer Dodd. You don’t know me, and this is hard to explain, but I’m getting the emails about the purchase that you just made. My email address is and I’m guessing that when you made your account on Target’s web site, you put in my email address.”

What followed was a very pleasant conversation with a lovely woman whose daughter had just made the account for her earlier. We were glad to learn that neither of us were scammers (I initially suspected a hacked account of my own, she suspected a phone scammer and was hesitant to pick up an unknown number), both of us are Dodds by marriage, and we share very similar email addresses. I forwarded her the copies of the emails I’d received to make sure I had the right email address. I updated the account to have the correct email address which was a variation on my own and verified from my own email that yes, I did in fact want to change the email address on the account. We both hung up reasonably content that sometimes, a chance meeting enriches all of our lives.

This is not the first time I’ve had to do this. Back in 2012, another J- Dodd registered a dot variation of my email as his Apple ID. Oh. My. Gravy. It was hell. I spent hours on the phone with support trying to get Apple to do anything so I would stop receiving his authentication attempts. No, seriously, hours. After getting to senior technical support who understood the problem, the solution was for me to ignore the messages.

And then I did the thing I was really trying to avoid doing. I reset the password using the information I could guess at from the many alerts and emails I’d received and changed the email address and Apple ID on the account to an account. There was literally no other way to stop the deluge of messages and I figured sooner was better than later or never. I then promptly registered my dot variation as an alternate email so it would not be available to be some other hapless soul’s Apple ID.

Don’t get me started on Jim Dodd. There are so many of them I’ve lost track.

There was Jim Dodd of the filled-out and complete with yes, all the numbers loan application. I replied to the bank that sent it to me, “You’ve got the wrong email address.” Funny, never heard back from them.

There was another Jim Dodd of a dealership truck purchase. Finally might be off that list.

There was Jim Dodd of the dick pics. Massive, massive facepalm. I think he was emailing them to himself? Not something I really wanted to belabor, so those were just deleted without a helpful email to let him know about his mistake.

I try to help where reasonable. I have called a fair number of customer service lines trying to fix something that isn’t my problem. I ignore and delete the things that aren’t my business. But for the love of GMail, please build your future systems with email address verification and a way to handle incorrect email addresses in accounts.

4 thoughts on “

  1. I used to get this constantly with my earthlink account – I think they did something insane like route email to the nearest matching member address. I did eventually migrate off that account (exciting, when it’s the password change address for 400+ accounts) and now I only get wrong emails every couple months.

    Usually I delete any accounts created with my email address without my knowledge. But there was one recently where I was getting someone’s travel itineraries and the ability to cancel their travel plans.

    The sketchy reservation desk site managing the plans had a contact form which emailed, unsurprisingly, the wrong company support desk, but their facebook account got things fixed in a hurry when I sent them one of their customers’ home phone number and travel confirmation numbers.

  2. Sadly I’ve had a similar problem with – an address I got back when you had to have an invite to GMail. For awhile I tried to let people know that they were sending things to the wrong email address, but hasn’t stopped after several years šŸ™

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